1. Review client information
   • Review work order for client requirements and access client records referring to any assessment documentation of pest management method options and proposed pest management plan in accordance with company requirements
   • Confirm pestmanagement plan meets current client requirements in accordance with company requirements
2. Prepare pest management plan budget
   • Source, select and interpret product and costing information necessary for the pestmanagement plan in accordance with company requirements
   • Calculate costs of equipment and materials necessary for the implementation of the pest management plan in accordance with company requirements
   • Access and use relevant labour rates and conditions to prepare labour costs in accordance with legislative and company requirements
   • Develop a pest management plan budget using the equipment, materials and labour costings and including taxes and profit margin in accordance with company requirements
   • Check all calculations and keep legible records of method of calculations in accordance with company requirements
   • Incorporate principles of integrated pest management into the pest management plan in accordance with company requirements
   • Ensure the pest management plan meets environmental, legislative, OHS and company requirements
3. Prepare client submission
   • Prepare submission in company format in accordance with legislative and company requirements
   • Provide an accurate quotation based on the pest management plan budget as part of the submission in accordance with company requirements
   • Include relevant supporting information in the submission in accordance with company requirements
4. Present submission to client and initiate follow-up actions
   • Obtain client direction on their preferred presentation method for receiving the submission in accordance with company requirements
   • Use appropriate interpersonal skills and communication techniques if meeting the client when presenting the submission in accordance with company requirements
   • Allow client time to review the submission and offer opportunities for the client to seek further information in accordance with company requirements
   • Negotiate any issues concerning the submission, quotation and pest management plan with the client in accordance with company requirements
   • Revise submission including quotation and pest management plan after client negotiations in accordance with company requirements
   • Confirm acceptance of the submission including quotation in writing in accordance with company requirements
   • Update client records with a copy of the submission in accordance with company guidelines

Refer to Evidence Guide

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit Assessment must confirm sufficient ability to use appropriates skills and knowledge to prepare and present a pest management submission including a quotation for the cost of the proposed services Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment

Critical aspects of competency

Accurate identification of the hazards and risks associated with pest management

Analysing the resource requirements of a pest management plan

Calculating costs of service provision

Compliance with company and legislativeregulatory requirements

Outcomes achieved in relation to company requirements

Preparation and presentation of a pest management submission

Preparation of an accurate quotation

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace to transfer the skills to other contexts and to deal with unplanned events The knowledge requirements for this unit are listed below

Types of pests relevant to the area and their life cycles habits and harbourages

Product knowledge including manufacturers specifications for equipment and products being used

Company policies and procedures in relation to preparing and documenting pest management plans submissions and quotations

Company costing and pricing procedures

OHS legislation and procedures

Emergency response procedures

Applicable regulations codes of practice and industry advisory standards

Consumer and contract law

Company management structure and reporting procedures

Specific skills needed to achieve the performance criteria

To achieve the performance criteria some complementary skills are required These are

estimating

interpersonal skills

presentation skills

negotiation skills

reading interpreting and comprehending directions and safety instructions in equipment manuals and on chemical labels and MSDS

performing the mathematical calculations required for measuring areas and volumes and determining costs

preparation of business correspondence

communicating clearly and concisely using written and verbal modes

requesting advice or further information

seeking and receiving feedback

working on an individual basis and within a team

planning and organising work

sourcing organising and recording information

customer service

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with

PRMPMB Assess pest management options

PRMPM02B Assess pest management options

PRMPMB Modify environment to manage pests

PRMPM05B Modify environment to manage pests

PRMPMB Apply pesticide to manage pests

PRMPM06B Apply pesticide to manage pests

PRMPMB Implement a pest management plan

PRMPM07B Implement a pest management plan

PRMPMB Advise client on pest management options

PRMPM09B Advise client on pest management options

PRMPMB Conduct fumigation

PRMPM11B Conduct fumigation.

Resources required to assess this unit

The following resources should be available

access to a suitable venue

access to plain English version of relevant statutes and procedures

access to company policy documents and procedures for preparing and documenting quotations

access to relevant databases and information

assessment instruments including personal planner and assessment record book

Gaining evidence to assess this unit

For valid and reliable assessment of this unit the competency should be demonstrated in the field by reviewing the outcome of the preparation and presentation of at least one complete pest management submission under normal industry operating conditions or if this is not practicable in a simulated work environment

The competency is to be demonstrated in a range of situations which may include customerworkplace interruptions and involvement in related activities normally experienced in the workplace

Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients This information must be relevant by showing evidence of the candidates work performance

Other forms of gaining evidence such as through oral questioning and hypothetical situations scenarios may be used to supplement but not substitute for the practical demonstration of competence

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added

Information below highlights how these processes are applied in this competency standard